How Can We Help?
We read and respond to every message we receive. To help us help you faster, here's where to direct different kinds of inquiries:
Bug Reports
Something not working? Tell us which tool, which browser, and what the file was like (size/dimensions). Screenshots help enormously.
Feature Requests
Missing a tool or an option you need? Most of our tools exist because someone asked for them. Pitch us your idea.
Business & Partnerships
Advertising, integrations, press or other business inquiries — drop us a line and we'll get back to you promptly.
Email Us
The best way to reach us is by email at support@gifcompressor.io. We typically respond within 1–2 business days.
Before You Write — Quick Answers
- "Is my file uploaded when I use your tools?" No. All processing happens locally in your browser — files never reach our servers. See our Privacy Policy for details.
- "A tool isn't loading." Our processing engines load from fast public CDNs on first use. If a tool stalls, check that your network/ad-blocker isn't blocking CDN scripts, then refresh.
- "Processing is slow on large files." Because your own device does the work, very large files depend on your hardware. Try closing other tabs, or resize the GIF first.
- "Can I suggest a new tool?" Absolutely — new tool ideas are our favorite emails.
Response Times
We're a small team, but we take support seriously. Bug reports affecting many users are prioritized and usually addressed within days. Feature requests are logged and batched into regular updates. Business inquiries receive a reply within two business days.